![]() ![]() Windows is automatically updated and enabled. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Not all features are available in all editions or versions of Windows. Bill Me Later will use that data under its privacy policy. HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Service not available holidays and weekends. On-site services provided only if issue can't be corrected remotely. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. ![]() Need for in-home service is determined by HP support representative. In-home warranty is available only on select customizable HP desktop PCs. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Enpirion, Iris, MAX, Intel RealSense, Stratix, and Intel Optane are trademarks of Intel Corporation or its subsidiaries. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. ![]() Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. ![]() Contract and volume customers not eligible. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Items sold by HP.com are not for immediate resale. These terms apply only to products sold by HP.com reseller offers may vary. Correct prices and promotions are validated at the time your order is placed. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Quantity limits may apply to orders, including orders for discounted and promotional items. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Prices, specifications, availability and terms of offers may change without notice. We greatly value your business and appreciate your ongoing patience as we work to get your order to you. We will send updates by email as soon as they are available. You may check your order status via our Track My Order page ( Click Here to log in). Our website reflects current product availability but circumstances are dynamic. It also works the same way with the detection of the cartridges.We are working to meet the current extraordinary customer demand for our products. Please try the old cartridge and see if you get the same problem If you don't then the new cartridge is defective and should be returned and exchanged for another If it does give you the same problem please try the following Remove all the ink cartridges from the machine Then clean the contacts on the cartridges as well as inside the machine itself Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab If any of the other cartridges are low, empty, leaking or bulging replace them Then turn off the machine and unplug it for 70 seconds Plug it back it and wait for the insert cartridges message Insert the cartridges and check to see if the problem is still there If it is it means the print head has failed In order to fix this the print head inside the printer needs to be replaced The print head is the part of the printer that puts ink from the cartridges onto the page Unfortunately this can sometimes cost more to replace then the machine itself The print head has separate nozzles for each cartridge so it can print black for example and the color print blank even if the print head has failed. ![]()
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